Coach Training · Pickup Dispatch

Your Pickup Mission

Every school run is tracked live, like an Uber trip. Your job: start the route, collect every kid on your list, and check them all into Superbase. Five steps — all from your phone.

Open Live BoardPickup HubCheck-In Kiosk
1

Find your run on the Live Board

One card per school. Your school, your kids, your time.

  • ▸Open the Live Board on your phone — every school run for today is listed with its pickup time.
  • ▸The card shows the school name, the scheduled pickup time, and how many kids are expected.
  • ▸Read the run notes: extra kids (like Parent Back to School Night) show their classroom, teacher, and what time they stay until.
3:14Live Board▮▮▮
PS 16 · 3:15 PM
13 kids expected · not started
PS 5 · 3:15 PM
9 kids expected · not started
2

Start your route

Tap Start route before you leave the building.

  • ▸Tap Start route, put yourself in as the pickup person (one tap fills your name), and enter minutes until you reach the school.
  • ▸This turns your run live: dispatch and the office can see you moving and know your ETA.
  • ▸Only start it when you're actually walking out — the clock is real.
3:14Start route▮▮▮
Pickup person: You
Minutes to school: 10
Start route
3

Know who you're getting, and from where

The roster is the mission. Nobody leaves the school unaccounted for.

  • ▸Your run lists every child by name. Kids marked absent are greyed out — you do not wait for them.
  • ▸Extra Parent Night kids are in the same list, with room number and teacher in the notes so you know where to knock.
  • ▸If a child isn't at dismissal, do not leave: post a message on the run so the office can call the parent.
3:14Roster▮▮▮
Aadya R.✓ picked up
Luke H.✓ picked up
Anderson C. · Rm 202tap to confirm
Sloan · Bus 6tap to confirm
2 still missing
4

Confirm each kid as you collect them

Tap the name — or tap their wristband.

  • ▸Every child you collect gets confirmed on the spot: tap their name on the roster, or tap their NFC band.
  • ▸The counter climbs live — 3/13, 4/13 — so the office always knows exactly how many you have.
  • ▸Made a mistake? Undo it right there. Never guess: only confirm a child you are physically looking at.
3:14PS 16▮▮▮
11/13
picked up
Nathan P.✓ picked up
Parker F.tap to confirm
5

Finish the mission at Superbase

Back at base = everyone checked in.

  • ▸When you walk in the door, tap Arrived at Base on the run — that closes the trip and logs the time.
  • ▸Then check every kid in at the Check-In Kiosk (or tap their bands at the front desk station) so they're on today's roster inside the building.
  • ▸Your run isn't done until the counter says everyone is picked up AND they're all checked into Superbase.
3:14Arrive▮▮▮
13/13 🏠
back at base
Check in at Kiosk

Non-negotiables

  • Count kids at the school, in the van, and at the door. Three counts, every run.
  • Confirm in the app the moment a child is with you — not later from memory.
  • Missing kid, late dismissal, anything odd → post it on the run immediately.
  • Never release a child to anyone at the school. Pickups happen at Superbase only.
  • Phone charged and on you the whole run — it's the tracking system.
  • Ops is CC'd on every run alert. If you're stuck, you're not alone.
Start my runCheck-In Kiosk